(800) 318-3500

FAQ

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At Duracard®, we understand the frustration that comes with automated assistants and outsourced customer service. That’s why we pride ourselves on answering the phone with our dedicated team of real people who are here to support you with all your plastic card needs. Plus, as an American company, we take pride in manufacturing our products right here in the USA. We believe that we are not just in the plastic card business, but in the customer service business. Our goal is to serve our customers and provide a better experience than any other custom card printer. So give us a call at 800-318-3500 and let us prove it to you. 

Yes, we refer to it as the CR80 size, measuring 3 3/8” x 2 1/8” (3.375 inches x 2.125 inches), featuring rounded corners with a 1/8″ (.125 inch) diameter – the same dimensions of a credit card. In addition to this, our products extend to various other distinctive shapes and sizes. You can explore options such as key tags, combo cards, hanging cards, postcards, and more. More information about these alternatives is available on our homepage under the “Products” section.

The 30 mil (.030 inch) thickness is widely regarded as the standard for plastic cards due to its optimal balance between durability and flexibility. This thickness provides a sturdy and robust feel, similar to traditional credit cards, ensuring longevity and resistance to wear and tear. It strikes the right balance, making it suitable for a variety of applications, including ID cards, membership cards, and more. If you have specific requirements or need further details about our card thickness options, feel free to reach out to our customer service team for personalized assistance.

We do custom! We’re happy to personalize your cards with sequential numbering, barcoding, database numbering (PIN code, etc.), individual names and more. If you require cards personalized on an as needed basis, we can also create stock cards (everything that will remain the same on your cards minus the personalization) and can hold them here for future and personalize as you need them. Just give us a call at 800-318-3500 and we’ll be glad to discuss this option with you.

Absolutely! We understand the importance of making informed choices when it comes to your plastic card needs. To assist you in this decision-making process, we offer free samples. Simply let us know the specific products you’re considering and the options you’d like to see. Whether it’s different card sizes, finishes, or special features, we’ll put together a sample kit tailored to your preferences and send it straight to your doorstep. Order your free samples here.

You can quote and place your order online using our handy online shopping cart or you can call or send an email to our friendly staff who will be more than happy to assist you.

To speak with one of our friendly customer service representatives, please call 800-318-3500 or send an email to customerservice@duracard.com. We will be glad to answer any questions you have, provide pricing information, and take your order. If your order requires special features that are not listed online, just give us a call as we can help with that too.

We accept JPEG and TIFF format files. You may upload or email (art@duracard.com) a compressed file containing the images or mail us a CD with the files. Please use last name and first name as the file name. An example would be jones_charles.jpg. When taking pictures for ID cards, a light blue background works well as it absorbs the flash and doesn’t reflect off your subject. Please center head and shoulders and try to stay no more than 3 to 5 feet away, the closer the better. All pictures must be at least 300 dpi in resolution to ensure that they will print out clearly. Supplied images must also all be of consistent size and proportioned exactly as they will appear on the card. Questions, just give us a call and we’ll be happy to help.

Our standard production time for most orders is 3 to 7 business days (Monday thru Friday excluding holidays) after we receive the final proof approval and payment for the order. Products that are available online using our shopping cart may also have the option of same day rush service (with final proof approval and payment before 10:30 am eastern), next day rush, second day rush service and three day rush service. Depending on the specifications and details of some custom orders, production time may take from to 10-14 business days after receipt of the final proof approval and payment. Please call us to inquire as to the production time for custom orders requiring quantities and features not available online.

Our standard shipping method is United Parcel Service (UPS). We offer UPS ground and express services through our website shopping cart. USPS and FedEx services may also be available by calling us at 800-318-3500.

Sure! Just give us a call at (800) 318-3500 and we’ll be happy to go over your requirements, wishes and vision with you. Our design team will then go to work and email your custom design proofs within 48 hours.

Yes you can! Giving you all the tools you need to design your own custom plastic cards is what Duracard is all about! 

Try our new “Design Online” option to upload your own background or choose one from literally millions of free photos. Add your logo, text, and anything else to make your custom-printed cards truly unique. 

All of our products also have design templates that are easily downloaded and include simple layout instructions. Just visit our templates and downloads page to get started and give us a call if we can help in any way.

Our PVC products are typically produced by creating a “sandwich” using first a 3 mil top laminate sheet, then a 12 mil PVC top core sheet, then a 12 mil PVC bottom core sheet and finally another 3 mil bottom laminate sheet. The stacked “sandwich” is then platen laminated to produce a 30 mil total thickness. For thinner PVC products, various thickness materials are used to make the “sandwich”. We may also use a flood printed luminous UV overcoat that works well for many designs instead of the laminate material, again varying the materials used to create a 30 mil finished product.

If you have art files ready to be printed, the best way to order is to choose your options on the product page and then choose “Upload Artwork” before you add the item to your cart. To add more than one file, just make sure to select all of the desired files in the upload dialogue box that pops up when you click “Upload Artwork.” If you have trouble, you can also use our live chat feature and upload there. Or you can create an account on our Artwork Portal and manage all your files there.

If you have a logo or image you want to use but don’t have a printable art file ready, you can use our “Design Online” feature to upload those graphics, choose your front and back layout, and add any variable data or text you need. You can then approve your proof right inside the designer and send your custom cards to print! 

Depending on the specs for your order, we may be able to do less than the minimum 250. Please call one of our friendly customer service representatives at (800) 318-3500 to discuss the needs of your small run order.

Just give us the specifics for your custom shape and what features you will need. We’ll be glad to work with you to produce a custom shape and/or sized card to meet your needs.

All of the card products that you see on our website that are available for online ordering are produced in house at our state-of-the-art facility in Cottage Grove, MN. Our products are proudly made in the USA!

Yes we do! This allows us to make quick decisions while keeping a close eye on the quality of your order. This is why we have the fastest turnaround times in the business!

Duracard® Plastic Card Printing
7887 95th Street South
Cottage Grove, MN 55016

Phone: (800) 318-3500