Help Center

Frequently Asked Plastic Card Questions

Can I speak with a real person about my card needs?

Here at Duracard, we pride ourselves in the fact that when you call us we actually answer the phone. A lot has changed with the way some companies do business today. Automated assistants, outsourcing, and off shore customer service is an annoying fact of life for many. Duracard is an American company located in beautiful Savage, Maryland that actually manufactures products made right here in the USA. We believe we are really in the customer service business. We just happen to produce great plastic card products to serve our customers and actually enjoy doing it. Give us a call at 800-318-3500 and we'll prove it to you.

Do your cards have a standard size?

Yes, it's called CR80 size which is 3 3/8” x 2 1/8” with a 1/8" diameter rounded corners just like a credit card. We also offer many other special shapes and sizes like key tags, combo cards, hanging cards, postcards and more. You'll find details about these under the "Products" tab.

How thick are your cards?

We offer 30 mil (0.030 in.) and 20 mil (0.020 in.) as standard thicknesses for our products. 30 mil is the normal thickness of a credit card and is typically used for gift cards because of its higher perceived "feel" value. 20 mil cards are 2/3 the thickness and work well for business cards and other products requiring a slightly thinner feel. Need a custom thickness? Just give us a call at 800-318-3500 and we'll be happy to help.

Can cards be personalized?

Yes! We can personalize your cards as they are being produced with sequential numbering, bar-coding, database numbering (PIN code, etc.), individual names and more. If you require cards personalized on an as needed basis, we can create stock cards (everything that will remain the same on your cards minus the personalization) and can hold them here for future and personalize as you need them. Just give us a call at 800-318-3500 and we'll be glad to discuss this option with you.

Can I get samples of your products?

Absolutely! We are always happy to send samples of our products. In your sample kit you'll find a variety of card products that we have produced as well as labeled cards to show the thicknesses we offer and any current special offers too. Order your sample kit here.

How do I place an order?

You can quote and place your order online using our handy online shopping cart or you can call or send an email to our friendly staff who will be more than happy to assist you.

To speak with one of our friendly customer service representatives, please call 800-318-3500 or send an email to We will be glad to answer any questions you have, provide pricing information, and take your order. If your order requires special features that are not listed online, just give us a call as we can help with that too.

I need custom IDs. How do I send the employee pictures?

We accept JPEG and TIFF format files. You may upload or email ( a compressed file containing the images or mail us a CD with the files. Please use last name and first name as the file name. An example would be jones_charles.jpg. When taking pictures for ID cards, a light blue background works well as it absorbs the flash and doesn’t reflect off your subject. Please center head and shoulders and try to stay no more than 3 to 5 feet away, the closer the better. All pictures must be at least 300 dpi in resolution to ensure that they will print out clearly. Supplied images must also all be of consistent size and proportioned exactly as they will appear on the card. Questions, just give us a call and we'll be happy to help.

How long will my order take?

Our standard production time for most orders is 3 to 7 business days (Monday thru Friday excluding holidays) after we receive the final proof approval and payment for the order. Products that are available online using our shopping cart may also have the option of same day rush service (with final proof approval and payment before 10:30 am eastern), next day rush, second day rush service and three day rush service. Depending on the specifications and details of some custom orders, production time may take from to 10-14 business days after receipt of the final proof approval and payment. Please call us to inquire as to the production time for custom orders requiring quantities and features not available online.

Our standard shipping method is United Parcel Service (UPS). We offer UPS ground and express services through our website shopping cart. USPS and FedEx services may also be available by calling us at 800-318-3500.

Can you help me with a custom design if I only have an idea of what I would like my cards to say and what colors I would like to use?

Sure! Just give us a call at 800-318-3500 and we’ll be happy to go over your requirements, wishes and vision with you. Our design team will then go to work and email your custom design proofs within 48 hours.

Can we design our own cards?

Yes you can! All of our products have design templates that are easily downloaded and include simple layout instructions. Just visit our templates and downloads page to get started and give us a call if we can help in any way.

Where do I upload or e-mail our artwork or image files?

Art files can be quite large, so please supply them to us in a compressed zip folder (like WinZip). You can upload your art files here or e-mail artwork to us at Another option is to use a free file transfer service like Please be sure to name your files using the company name and include your original Order Number. An example would be You’ll find your Order Number by logging into your account or in the confirmation e-mail we sent you after you have placed your order.

How do I know your cards will work for with my Point of Sale (POS) or lock system?

Please visit our “About Barcodes” and/or “ About Magnetic Stripes ” pages to learn what information you should obtain from your Point of Sale (POS) or lock system provider. After we get this information from you, we’ll be glad to produce and provide working samples for you to test to ensure compatibility.

What if I need less than the minimum 250 cards?

Depending on the specs for your order, we may be able to do less than the minimum 250. Please call one of our friendly customer service representatives at 800-318-3500 to discuss the needs of your small run order.

What if I need is a custom shape or size card product?

Just give us the specifics for your custom shape and what features you will need. We'll be glad to work with you to produce a custom shape and/or sized card to meet your needs.

Are your products recyclable?

Teslin® is recyclable and is the substrate of choice always used in our card products for beautiful quality, fastest delivery and environmental responsibility. Learn more about Teslin

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