Proofs & Authorization: Before the production of each job, proofs and separate authorization form will be sent to the email address that has been provided. If you do not receive these forms within 24 hours of placing your order, it is your responsibility to contact us by calling 800-318-3500 so that we may resend them to you. Production of your job will not begin until we receive all approved paperwork signed by you or your authorized representative via fax (866-511-4657) or email (email@example.com). We make every attempt to monitor the proofs and authorization paperwork process so that production may begin as soon as possible. However, it is the customer's responsibility to verify all paperwork has been received by calling us at 800-318-2500. A signed proof and authorization form is a binding, legal agreement to print the order as is. Once a proof is approved and production begins, orders cannot be cancelled, and there are no refunds.
Account Holder Signature: Production authorization forms must be signed by the cardholder or account holder that placed the order. An authorization form that is signed by anyone other than the cardholder or account holder will not be accepted. This is to protect you as signing the authorization form also verifies and/or authorizes the charge to the card or account.
Printing Method: Duracard products are printed using either digital, offset or screen printing. Duracard reserves the right to determine the appropriate printing method without prior customer approval.
Product Core: Teslin® is the substrate used as the core material for products available online. Learn more about what our cards are made of by visiting What Our Cards Are Made Of . PVC products must be ordered by calling us directly at 800-318-3500.
Production: Production commences when all of the following conditions have been met: all print-ready artwork has been received; payment in full has been received or mutually agreed upon payment terms have been established; and a proof with authorized signature has been received by facsimile or email. Production turnaround for orders and/or proofs commences on the first business day following the fulfillment of all of the above conditions. Same day rush orders and/or proofs must be approved by 10:30am EST to guarantee this service. While Duracard makes every effort to meet your target delivery date, unforeseen occurrences, including but not limited to raw material delivery service delays, equipment breakdown, illness, and severe weather conditions, may affect our ability to meet your deadline. Should we miss a promised production time, Duracard will refund the paid rush production fee only. Duracard assumes no liability for any damages, claims, injuries and/or losses, nor for any other reason whatsoever in the purchase of any Duracard product or service. All orders are shipped, delivered and received as is, after which the transaction will be considered complete.
Calendar Production Schedule: The Duracard production schedule excludes all Saturdays, Sundays and major holidays, which are NOT included when calculating the turnaround time for customer orders.
Over and Under-runs: Although most orders are shipped exact or with overs, Duracard maintains the right to ship plus or minus 5% on all orders due to the variability of our production methods. You will not be billed for any overs; however, all orders will be considered complete for any unders.
Delivery & Shipping: All desired delivery dates, including requests for rush service, must be determined and specified on the order/purchase order by you before the start of production. All orders are shipped FOB Duracard’s factory in Savage, Maryland via UPS ground unless otherwise noted by you on the order/purchase order. It is your responsibility to ensure that production time and method of shipping coincide with your requested delivery date noted on the purchase order. Any and all changes regarding the ship to address or shipping method must be submitted in writing and received by Duracard via facsimile or email. You must call to confirm that any change requests have been received by 3:00pm EST on the last production day for your order, otherwise the order will be shipped according to the original shipping information and method specified on the order/purchase order. The completed order becomes your property at the point it is handed over to the specified carrier for delivery. Any claims for lost or damaged property must be filed by you directly with the carrier. Duracard LLC is not liable for any damage, losses, injuries and/or claims regarding product delivery. (Please note that the transit time for shipping is ALWAYS additional to the production turnaround time and should be considered when placing an order.)
Change of Shipping Address: Once a shipping address has been approved on a signed authorization form and the package has shipped, there is a $15.00 Change of address fee if the shipping address must be correct for the package to deliver. Should you contact the shipper directly and change a shipping address or if the shipping company (e.g. UPS, FedEx) obtains the correct shipping address after a package has shipped, you authorize us to charge your credit card or account to pay this $15.00 fee.
Artwork: Duracard offers artwork services at a rate of $50.00 for the first hour and $10.00 for each additional fifteen-minute increment. Please note that most artwork can be completed in one hour. A $50.00 non-refundable deposit is required before any art services begin. If your order is placed online you will have 2 charges that will appear on your credit card account from Duracard LLC. One charge will be for the $50.00 artwork deposit and the other charge will be for the remaining balance owed on the order. While Duracard is happy to incorporate your logos and branding into the design, art services do not include creation of logos, branding or recreation of logos and art files that are provided in low resolution.
Die Cutting Variances: In the die cutting process, cut lines can shift up to 1/16". Normally, should this shift occur, it is not noticeable from piece to piece. Due to cutting variances, designs that feature a framed boarder are not recommended. The possible slight shift in cutting will cause the printed frame boarder to appear off center.
Pricing: All Duracard pricing and product offerings are subject to change at any time without notice.
Promotion Rights: Duracard reserves the right to incorporate any of its manufactured items into any promotional and collateral materials.
Contractual Precedence: Terms and conditions as printed on Duracard’s authorization forms apply to the production of all products and supersede all terms and conditions on our customers’ purchase orders.
Payment Terms: Payment is required at the time the order is placed. Duracard accepts checks, wire transfers, Master Card, Visa, American Express and Discover Card. If payment is by check, production on your order will not begin until your check has cleared our bank. Any unauthorized credit card charge backs will result in a $50.00 fee.
Cancellations & Refunds: Cancellations after proof approval must be received in writing by facsimile or email on the same day the order is approved. You are required to call and confirm that the cancellation has been received and is valid, as your order may have moved immediately into production. Cancellations are not available for orders already in production. A $45.00 processing fee will be charged for all cancellations. Set up fee/s are nonrefundable for any reason after proof approval.
Charge Backs: There will be a $35.00 fee for any unwarranted credit card charge back or for any check payment that is returned unpaid. A credit card charge back shall be considered unwarranted when the credit card company rejects the charge back. Should this fee occur, you agree to pay the invoice that we will send to you for it.
Labeling: A “Made in USA” logo is available upon request for products manufactured at our facility located in Savage, Maryland, USA.
Self Personalization: Features such as encoding on a magnetic strip, embossing, the ability to print or write on a product or on a panel, or any feature other then printing must be verified by Duracard as suitable for your order prior to the start of production. Duracard will not be responsible for the suitability of any features ordered or omitted after the order is produced to your specifications.
Color Match: Duracard cannot guarantee exact color matches due to substrate and overlay inconsistencies. The substrate color may vary slightly from sheet to sheet due to changing formulations and dye lots. Duracard uses a high quality digital press printing process, which utilizes the substrate background and cyan, magenta, yellow and black to create all colors. Designs featuring a solid background may produce very slight color variations from piece to piece, which is usually not noticeable without a thorough scrutiny of each piece. Duracard makes every effort to minimize these slight color variations; however, we will not be responsible for these color inconsistencies.
Clear & Frosted Products: Due to the complexity of the production of clear and frosted products, we highly recommend that an actual hard copy proof is printed for each design change, otherwise we will not be held responsible if the final product does not meet your expected results.
Pre-Production Proofs: Indemnification: All artwork, logos, and/or any other design materials provided to Duracard, whether copyrighted, patented, trademarked or intellectual property, are assumed to have the proper authorization required for reproduction. The customer acknowledges that they are the legal owner and/or licensee of all submitted artwork, logos, and/or any other design materials and indemnifies and holds harmless Duracard, LLC from any legal liability related to copyright violation and/or infringement.
Gang Run Pricing: Duracard can group multiple orders together in order to lower your total cost. Please contact us for a custom price quote.
Samples: Duracard is happy to provide samples of our products at no charge.
Returns: Duracard strives to provide the highest quality printed products possible. However, if you have a concern about your order after receipt, please contact us immediately. After 14 days from date of delivery we are unable to authorize any corrections. We stand by our products; if we authorize a reprint of your job for any reason, you agree that the original production time and original shipping method will be satisfactory. A return authorization number must accompany any authorized return.
Order Reprint Shipping: Should we authorize a reprint of an order, we will cover the charges to ship the reprint order using the original shipping method that was approved for the original order. Upgraded reprint shipping costs are the customer’s responsibility unless a deadline for the original order was given before that order was approved, in this case we will pay for expedited reprint shipping.
Special Packaging: Contact Duracard for pricing.
In-Between Quantity Pricing: Order quantities that fall between Duracard’s designated amounts will be billed at the preceding quantity’s price.