Help Center
Need help with your cards? You've come to the right place.
Find answers, resources, tools, and helpful information for designing, ordering, and managing your Duracard products.
- For self-guided help, browse the help topics below.
- Send us an email.
- Call (800) 318-3500
Need Help With an Order?
Reorder/login help
Need to place a reorder or access your account to see your history? Find information to help you get back to your cards.
How to order
New to Duracard or ready to place your next order? Start here for helpful information about ordering your cards.
Upload files
Have artwork ready for your card project? Find information about sending your files for your card project.
Rush printing services
Need your cards quickly? Learn more about our rush printing options and how to get your order moving so it’s in hand faster.
Design & Create
Templates & downloads
Find card templates, artwork resources, and other downloads to help you get your card design ready.
Find Cards That Work with Your POS System
Point-of-Sale Systems
Looking for cards that work with your POS or gift card system? Find your system and learn more about card options and requirements.
Learn About Card Technology
Barcodes
Learn how barcodes work and how they store information on a plastic card. Find out how barcode cards are used for identification, tracking, loyalty programs, transactions, and other card applications.
Magnetic Stripes
Learn how magnetic stripes work and how they store information on a plastic card. Find out how magnetic stripe cards are used with POS systems, membership programs, loyalty programs, and other card applications.
Writable Surfaces
Learn how writable surfaces work and how they add flexibility to cards. Learn how writable surfaces are used for notes, signatures, updating information, where information needs to be added after printing.
Card Data & Encoding
Learn how card encoding and variable data help connect plastic cards to your systems. Explore options for barcodes, magnetic stripes, sequential numbering, and custom printed information.
Have a Question?
Frequently Asked Questions
Find card templates, artwork resources, and other downloads to help you get your card design ready.
Switching From Plastic Resource?
For Plastic Resource Customers
Were you a Plastic Resource customer? Find helpful information about making the transition to Duracard and continuing your card program.
Want to Learn More?
Glossary
Not sure what a card, printing, or personalization term means? Look it up in our glossary of common card industry terminology.
Blog
Explore articles, tips, ideas, and information about plastic cards, gift cards, loyalty programs, card technology, and more.
Still Need Help?
We’re here to help! If you can’t find what you’re looking for, our team can help with card options, artwork, ordering, technology, and more.